Custom software development for trades and service businesses.
Software built around the way your business actually works. Custom software development for trades, clinics, cleaning companies, property services, consultancies and agencies across Australia: quoting tools, CRMs, rostering, bookings, client portals and dashboards, connected to the tools you already use.
A fixed written quote before we start. Pay upfront or in stages. Ongoing management from go-live.
Custom software development, built around the way you already work.
Every business has a way of working that wins it clients: how it prices, schedules, follows up and looks after people. Off-the-shelf software is built for the average business, so sooner or later you start bending your process to fit it.
We build the other way round. We learn how your work runs, then build software that fits it, whether that is a quoting tool for a roofer, rostering for a cleaning contractor, bookings for a multi-room clinic or a client portal for a strata services firm. It connects to Xero, MYOB and the tools you already rely on.
We are a Melbourne studio that also runs Google Ads and SEO, so we build with the numbers in mind: where each enquiry came from and what it turned into.
Book a free strategy callSigns you have outgrown off-the-shelf software
Typically owner-run trades and service businesses with a few to twenty staff: builders and electricians, clinics, cleaning companies, property and strata services, consultancies, agencies, training and events, hospitality groups. Many started on ServiceM8, HubSpot, Deputy or a spreadsheet, and the business grew past it.
Workarounds have become the process
Half the job happens in the software and the other half in notes, group chats and memory, because the tool has no place for how you actually work.
A spreadsheet runs on the side
The real schedule, price list or client tracker lives in a shared sheet next to the software you pay for, and someone keeps the two in step by hand.
You type the same details twice
A new client goes into the CRM, then the job or booking system, then the accounts. Every re-type costs time and invites a mistake.
You pay for seats and features you do not use
The plan that has the one feature you need also bills you for ten you never open, for every person who logs in.
The software is changing how you work
You have reshaped a process that wins you clients just to fit the tool, rather than the tool fitting the process.
Twelve kinds of custom business software
For each: the everyday problem, what we would build, why building it around you works better, and what changes. These are kinds of tools we build, not past client projects.
How a custom software project runs
Five stages, with a fixed price agreed before any code gets written.
How custom software pricing works
Every build is different, so there is no price list. You see both figures, in writing, for an agreed scope, before we start. Any third-party tools your build connects to, such as Slack, Stripe or an SMS provider, run on your own accounts, and you pay those subscriptions or fees directly.
Done our AI Tools Assessment? Its fee comes off the price of any build that follows.
A one-off build fee
Fixed in your quote. Pay it upfront, or in stages tied to milestones, for example 50/50, or 40/40/20.
Ongoing management
Every build comes with it: hosting, monitoring, updates, fixes and small improvements, billed monthly from the day the software goes live. Software needs looking after to keep working as your business and the tools around it change.
Who owns the code, and who owns the data
We agree code ownership per project, in writing, before the build starts. There are two options.
We keep the code, you hold a licence
Scalepoint owns the code and you get a licence to use the software in your business. You can buy the code out later if your plans change.
You own the code once it is paid for
Ownership of the code passes to you when the build fee is paid in full.
Your data is always yours, whichever option you choose: your clients, jobs, bookings and records belong to your business, not to us.
Other ways we can help
Common questions about custom software
How much does custom software cost in Australia?+
It depends on what the software has to do, so we do not publish a price list. You get a fixed build fee and the monthly management fee in writing, for an agreed scope, before any work starts. Third-party tools your build connects to, such as Slack, Stripe or an SMS provider, run on your own accounts and you pay those fees directly.
How long does a build take?+
Your quote lists each milestone with a target date before you commit. Larger systems go live in stages, so you start using part of it early.
Can you add to ServiceM8, Cliniko or HubSpot instead of replacing it?+
Yes. Where the tool allows it, we build the missing piece alongside it and keep the parts your team already relies on.
Why does every build include ongoing management?+
Software needs looking after to keep working. Browsers, phones and the tools it connects to change, and your business changes too. Management keeps it hosted, monitored, updated and improving, starting the day it goes live.
What happens if I stop the monthly management?+
Management has no fixed minimum term unless we agree one for your project. Your quote sets out what happens to hosting and to your data if you stop, before you sign anything.
Tell us how your business actually works
Walk us through where the work slows down. We will show you what software built around it would look like.