Terms of Use
The terms governing your use of scalepoint.au and the services we provide. Last updated January 2026.
1. About these terms
These Terms of Use govern your access to and use of scalepoint.au and the digital marketing services provided by Scalepoint ("we", "us", "our"). By engaging Scalepoint for services, you agree to these terms. If you do not agree, do not use our services. We may update these terms from time to time — the date at the top of this page reflects the most recent revision.
2. Services
Scalepoint provides digital marketing services including paid search advertising, paid social advertising, SEO, and related services. The specific services, channels, and scope for each client are agreed at the time of engagement. We operate within your existing advertiser accounts — including Google Ads, Meta Ads Manager, Microsoft Ads, LinkedIn Campaign Manager, and any other publisher or analytics platforms relevant to your campaign. We do not create new accounts on your behalf; account ownership remains with you at all times.
3. Account access and permissions
To deliver services, we require admin-level access to your advertiser accounts, Google Analytics, Google Tag Manager, and your website (for tracking setup and technical SEO work). You are responsible for granting this access promptly and for ensuring your accounts are in good standing with the relevant platforms. We use access solely to perform the services you have engaged us for. We do not share your account data with third parties and we do not use your accounts for any purpose outside your campaign. On termination of services, we remove our access within 5 business days of the engagement ending.
4. Engagement terms and billing
Scalepoint operates on a month-to-month basis with no lock-in contracts. Services are billed one month in advance. Your first payment is due before work commences. Subsequent billing occurs on the same calendar date each month. All prices are in Australian dollars and exclude GST. GST is added to invoices where applicable.
5. Payment methods
We accept payment by credit or debit card via Stripe, or by bank transfer. Card payments are processed automatically on your billing date. Bank transfer payments are due within 5 business days of the invoice date. Failure to pay within 10 business days of the due date may result in work being paused until the account is brought current. We do not store card details directly — Stripe handles all card data under its own PCI-DSS compliance obligations.
6. Ad spend
Ad spend (the budget you allocate to Google, Meta, Microsoft, LinkedIn, or other publishers) is separate from Scalepoint's management fees. Ad spend is paid directly to the publisher from your own payment method — we never hold, manage, or mark up client ad budgets. You are responsible for ensuring sufficient budget is available in your publisher accounts for campaigns to run as intended.
7. Cancellation and exit
You may cancel services at any time by providing 14 days written notice to hello@scalepoint.au. The notice period begins on the date we receive your written cancellation. Any fees already paid for the current billing period are non-refundable, but you will not be charged for periods beyond your notice period. On exit, we provide a clean handover: all campaign settings, keyword lists, audience configurations, and account structures remain in your accounts and continue to function after we remove our access. There are no exit fees.
8. Results and performance
We work to improve the performance of your digital marketing, but we do not guarantee specific results, rankings, lead volumes, or return on ad spend. Digital advertising performance is affected by many factors outside our control, including auction competition, platform algorithm changes, market seasonality, and the quality of your product or service. We commit to transparent reporting and clear communication about what is and isn't working.
9. Intellectual property
Any ad creative, copy, strategy documents, or other materials we produce for your campaigns remain your property once payment for the relevant period has been received. We retain the right to reference the engagement in our portfolio (without disclosing confidential data) unless you request otherwise in writing.
10. Limitation of liability
To the maximum extent permitted by Australian law, Scalepoint's liability for any claim arising from these terms or the services provided is limited to the total fees paid in the three months preceding the claim. We are not liable for indirect, consequential, or special damages, including lost revenue or lost data. Nothing in these terms limits liability for fraud, gross negligence, or any liability that cannot be excluded by law.
11. Governing law
These terms are governed by the laws of Victoria, Australia. Any disputes arising under these terms are subject to the exclusive jurisdiction of the courts of Victoria.
12. Contact
Questions about these terms? Email us at hello@scalepoint.au.
Last updated January 2026. Questions? hello@scalepoint.au
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