Privacy Policy
How we collect, use, and protect your personal information. Last updated January 2026.
Who we are
Scalepoint is a digital marketing agency based in Melbourne, Australia. We operate at scalepoint.au and provide paid advertising and SEO services to Australian businesses. References to "Scalepoint", "we", "us", or "our" in this policy refer to Scalepoint and its operators.
What information we collect
We collect personal information you provide directly to us — including your name, business name, email address, phone number, and website URL — when you submit the contact or audit request form on this website. We may also collect information passively through cookies and analytics tools (see our Cookie Policy for detail). We do not collect payment card details directly; payments are processed by Stripe, which has its own privacy and security obligations.
How we use your information
We use the information we collect to respond to your enquiry, prepare your free audit, deliver the services you engage us for, send service-related communications (onboarding, billing, reporting), and improve the content and performance of this website. We do not sell, rent, or trade your personal information to third parties. We do not use your information for unrelated marketing purposes without your consent.
Third-party tools and platforms
Running paid advertising campaigns requires us to operate within third-party platforms — including Google Ads, Meta Ads Manager, Microsoft Ads, LinkedIn Campaign Manager, and any other publisher accounts you grant us access to. These platforms have their own privacy policies and data handling practices. We access your accounts only to perform the services you have engaged us for. We do not use your advertiser account data for any purpose outside of managing your campaigns.
Analytics and tracking
This website uses analytics tools (including Google Analytics) to understand how visitors use the site. These tools collect anonymised data such as pages visited, time on site, and general geographic location. No personally identifiable information is collected through analytics without your knowledge. You can opt out of Google Analytics tracking via the Google Analytics Opt-out Browser Add-on.
Data storage and security
Your information is stored on secure systems with access limited to Scalepoint personnel who need it to deliver your services. We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. However, no transmission over the internet is fully secure and we cannot guarantee absolute security.
Data retention
We retain your personal information for as long as we have an active service relationship with you, and for a reasonable period after that relationship ends to comply with legal obligations and resolve any disputes. You can request deletion of your personal information at any time by contacting us directly.
Access and correction
You have the right to request access to the personal information we hold about you and to ask us to correct any inaccuracies. To make a request, contact us at hello@scalepoint.au. We will respond within 30 days.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of this website following an update constitutes acceptance of the revised policy.
Contact
Questions about this policy or how we handle your data? Email us at hello@scalepoint.au.
Last updated January 2026. Questions? hello@scalepoint.au
Start with a free one-page audit
No call required. We send back a one-page review within 3 business days.